Customer Care Specialist (afternoon shift)

PLEASE APPLY TO THIS ROLE USING THE LINK BELOW (SEND YOUR CV IN ENGLISH):

myhrabc.wd5.myworkdayjobs.com/Global/job/Vilnius-Lithuania/Customer-Care-Specialist--afternoon-shift-_R247141-1

• Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution.
  
• Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls.
  
• Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly.
  
• Processes all phone, fax, mail, e-mail, dropship and verbal orders from customers.
  
• Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor or Manager in a courteous manner.
  
• Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested.
  
• Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, prices and availability, and changes in stock number.
  
• Communicates with all departments within the Distribution Center as well as field sales associates.
  
• Serves as liaison between customers and field sales associates.
  
• Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations.
  

Working Hours:
15:30 - 01:30 (Fully remote)

PLEASE APPLY USING THE LINK BELOW (SEND YOUR CV IN ENGLISH):

myhrabc.wd5.myworkdayjobs.com/Global/job/Vilnius-Lithuania/Customer-Care-Specialist--afternoon-shift-_R247141-1

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures.

1947-2781 €/mėn. neatskaičius mokesčių