Customer Service Specialist • Networks

Currently, we are inviting an ambitious Customer Service Specialist, to join our growing Technical Support team in Kaunas, Lithuania to help us grow our global presence in IoT sector by quickly and effectively responding to changing market needs and offers reliable, safe and easy-to-use solutions for such areas as Industry 4.0, Smart City, and Green Energy.

We are open to experiences, curious to innovation and creative. We are ready to create the best environment for creative and ambitious professionals who want to contribute to the development of Teltonika Networks. If you have great communication skills, quick thinking and like to help others and willing to work in a rapidly changing environment, then we are on the same way!

What's in it for you:

• Great opportunities to grow in a strong and rapidly expanding company
• Interesting and ambitious projects of industrial network connectivity devices sold in as many as 145 countries
• Place where curiosity is key – here, we share knowledge and learn in training courses, conferences or business trips
• Dynamic, challenging work environment and cooperation-based internal culture

IN THIS ROLE YOU WILL:

Prioritize customer satisfaction for our business clients.: from a small local EV charging stations integrator, to a global corporation, providing green energy solutions across the world. Communication with customers is conducted via online meetings, calls or ticketing system. A typical working day at the end of first year will consist of the following:

• To facilitate prompt and effective communication with customers, primarily through online channels
• Ensure swift and responsive interactions
• Advising said customers and sales representatives how to use our products within their solutions.
• Solving their basic challenges related to Teltonika Networks products
• Assisting in basic troubleshooting
• You will assure effective communication and inquiry escalation between customer and networking and IoT engineers when it comes to complex challenges

WE BELIEVE THAT YOU:

• Have strong communication skills and enjoys engaging with clients in live interactions to provide effective and personalized support
• Have strong interpersonal skills, including empathy, active listening abilities, and adeptness in steering conversations
• Are patient, understanding, and have the capacity to effectively manage discussions.
• Have good spoken and written English skills
• Can maintain positive relationships with clients and colleagues, embracing teamwork and collaboration to contribute positively to a supportive workplace culture
• Can exhibit a customer-centric approach, prioritizing customer satisfaction and striving to exceed expectations in every interaction
• Are committed to ongoing learning and development, continuously enhancing skills and knowledge relevant to the role

IDEALLY, YOU’LL ALSO HAVE:

• Have experience in customer service
• Showcase a passion for technology and innovation, staying informed about industry trends and advancements
• Possess a strong aptitude for problem-solving, leveraging analytical thinking and creativity to address challenges and optimize solutions

OUR OFFER

Salary:


We appreciate everyone's efforts and experiences, so we offer an attractive salary that will match your skillset and expertise in the field. The salary for this position ranges 9 Eur/h up to 13 Eur/h (~1494Eur - 2158Eur) pre-tax, depending on your experience and expertise.

• In an employment agreement we specify and define a fixed (tariff) hourly salary rate before taxes.

Other benefits:

• Care about your emotional and physical well-being by offering additional health insurance with included psychologist consultations
• Company-paid sports activities (basketball, football, volleyball, yoga) and other sports events together
• Celebration of achievements and fun time together during team-buildings, summer festivals, and other important occasions for us
• Opportunity for solid bonuses when participating in the recommendation program
• Flexible work schedules
• Acknowledgements on work anniversaries
• We delight with gifts and a day off on your birthday occasion and surprises during various festivals
• We enjoy snacks together

If you have questions, do not hesitate to contact our recruitment colleague Mantė Šidlauskė, email.: tel. +37066030194

1560-2253 €/mon. gross