Customer Support Operations Specialist

Our Customer Support Operations Team looks for ways to reduce refunds, increase response rates and save precious time for everyone in the Customer Support department.

At the moment we are looking for a highly motivated and bright Customer Support Operations Specialist to join our wonderful Customer Support Operations Team in Lithuania. If you are passionate about taking the current ways of working, challenging them and making them better, you have to join us!

Engaging with B2B clients and managing inbound and outbound communication to gather the necessary additional information for completing transfers
Reviewing, conforming, and collecting additional documents;
Organising mass communication when a high number of customers are affected and need to be informed; 
Identifying and driving the need for processes automation;
Working on the identification of simpler and more efficient ways of working and challenging the status quo; 
Contributing to the achievement of goals set for the team and department; 
Suggesting ideas on how to improve products, workflows, and processes.

• Passionate for excellent customer experience;
  
• Good at communication with others;
  
• Team player of all seasons!
  
• Friendly, empathetic and solution-oriented;
  
• Responsible and showing ownership;
  
• Cooperative and have strong attention to details;
  
• Eager to learn;
  
• Fluent in written and spoken English;
  
• Any additional language skills would be a great advantage.
  

This position is based in our Vilnius office, and we would love to have you in the office at least 2 days per week.

At TransferGo, we offer competitive rewards to all our people. We know that recognition is about more than just money, and we’ve fostered a culture of kudos to shine a light on the great work throughout the business, and the people making it all happen. We hold regular in person events to connect with each other and help all our TransferNauts to grow with a generous training allowance. We believe that empowering people makes for a happier and more effective workforce. This means we enable anyone who wants to pursue initiatives that deliver real value for our migrant customers.

• Be part of building a meaningful product in a growing fintech scale-up;
  
• A competitive rewards package;
  
• Generous holiday allowance (based on tenure);
  
• Competitive healthcare insurance / wellbeing package (based on your location);
  
• An annual training budget of €1,000 to spend on your growth;
  
• We truly embrace flexibility and our people work from a variety of places (office, hybrid and remote, you can find it all here);
  
• If you are near one of our offices, we are a pet-friendly company, and we enjoy regular opportunities to connect in person (we truly value in person connection on a regular basis and celebrate in style).
  

At TransferGo, we are committed to the equal treatment of all current and prospective employees. We will not tolerate discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, marriage, civil partnership or any other protected category. We are proud of our diverse and inclusive culture and we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TransferGo. We look forward to meeting you!


Please send your resume in English language.

1500-1650 €/mon. gross