Agent Coordination Specialist

Under close supervision of Supervisor - Customer Service Control Center, the Agent Coordination Specialist will work closely with Customer Service, Partner Agents, and Airlines to ensure the timely transit of World Courier shipments to and from all agent locations. Agent Coordination Specialist will be responsible for providing optimal customer service to partner agents ensuring that all information being provided is accurately captured within World Courier’s Transportation Management System.


Responsibilities:

Provide excellent customer service by email and phone to internal customers (Operations and Customer Service departments) and external customers (Partner Agents).
Monitor and update the Transportation Management System. Oversee agents to ensure customer pickup and delivery expectations are met.
Ensure that freight is recovered in a timely manner and all special delivery instructions and pickup instructions are communicated to our partner agents and followed.
Coordinate the recovery and tender of freight at local airports. Confirm that the alerts sent to our partner agents are received and understood.
Confirm the departure and arrival of all domestic shipments, and action any discrepancies directly with the airline to ensure optimal departure times.
Assist in providing guidance to our partner agents in the preparation of packaging materials and cold chain supplies when required.
Confirm that all packaging returns are updated and recovered by our partner agents and emailing consignees for recovery updates.
Capture and record agent fees, and account for any extra charges which may need to be recorded within the Transportation Management System.
Actively collaborate with internal and external departments to resolve issues.
Make suggestions to improve existing processes, efficiency and consistency to improve performance of the department.

Requirements:

Bachelor’s degree (preferred)
Previous experience in Customer Service and/or Logistics would be an advantage
Excellent written and verbal communication skills
Proficient computer skills
Fluency in English
Professional demeanor
Excellent attention to detail to ensure accurate information is provided
Work well in a team environment
Ability to prioritize tasks and manage time effectively
Sense of urgency


Working hours:
Monday-Friday 15:00 to 00:00 (1 hour of lunch included)

Education:

Requires broad training in fields such as business administration, international business or similar vocations generally obtained through completion of a three or four-year bachelor’s degree program, technical vocational training or equivalent combination of experience and education. Normally requires not less than one (1) year directly related experience.


Skills and Knowledge:

Excellent written and verbal communication skills
Proficient computer skills
Fluency in English
Professional demeanor
Excellent attention to detail to ensure accurate information is provided
Work well in a team environment
Ability to prioritize tasks and manage time effectively
Sense of urgency
Work schedule flexibility. 24/7 company may require afterhours including holiday and weekend if necessary.

2135-3051 €/mėn. neatskaičius mokesčių

Konstitucijos pr. 21B, LT-08130 Vilnius Apskaičiuokite kelionės laiką iki darbo