Client Operations Manager

Role: Client Operations Manager
Location: Remote (EU/EEA)
Type: Full time | Employee (via Employer of Record)
Industry: Fintech / Financial Services / Regulated Environments
Reporting to: CEO / Head of Growth

Purpose of the Role

Our team is expanding, and we are looking for a Client Operations Manager to own the
operational side of the corporate account lifecycle at Tantum AG.
Client acquisition sits with Sales. Once a prospective client has been sourced, qualified and
pre-classified by Sales, the Client Operations Manager takes over the operational execution:
collecting and reviewing documentation, building the KYB/KYC and business profile including
the proposed risk classification, preparing the case for Compliance, and staying on top of the
client's operational relationship after go-live.
The role is part of the First Line of Defense. It prepares, documents and structures - it does
not take final risk decisions, and it does not replace the independent control function of
Compliance (Second Line). Equally, it is not a Sales role: the Client Operations Manager
does not acquire clients, does not negotiate commercials, and does not own pricing. It works
closely alongside Sales, in support of it.
Our onboarding process is established and running. The task is not to invent it, but to own it,
run it reliably at volume, and work closely with Sales and Compliance to refine and optimize it
as the portfolio grows.


Key Responsibilities:

Client Onboarding & KYB

• Full operational ownership of the onboarding process for all clients handed over by
  

Sales.

• Obtaining, reviewing and validating all required documentation (KYB/KYC, commercial
  

register extracts, shareholder registers, UBO evidence, SoW/SoF) in accordance with
SPG, SPV and EGG.

• Direct, professional and responsive communication with the client to complete the file,
  

always keeping Sales in copy.

• Analyzing corporate structures, UBO chains, trust and fiduciary arrangements, and
  

cross-border entities.

• Preparing detailed client business and risk profiles (SPG profiles) - including OSINT
  

checks, sanctions and adverse media screening, domain and digital-footprint validation,
review of the client's GTCs, and the proposed risk classification under the risk-based
approach together with its supporting rationale.

• Handing over the complete dossier to Compliance and, where required, presenting the
  

case to the Compliance team.

• Prompt identification and fully documented escalation of anomalies or elevated risk
  

indicators to the Compliance Officer or MLRO.

• Ensuring complete, traceable and audit-ready documentation of every onboarding and
  

KYC-relevant step.

Ongoing Client Operations

• Operational point of contact for onboarded clients on documentation, account setup,
  

technical onboarding coordination and day-to-day service matters.

• Monitoring the client portfolio from an operational perspective: volumes, settlement,
  

chargebacks, service issues and general account health.

• Tracking changes in business model, ownership or corporate structure and triggering
  

periodic reviews or EDD measures in coordination with Compliance.

• Maintaining and refreshing client files so that the documentation base stays current
  

throughout the relationship.

• Regular reporting to the CEO and Head of Growth on portfolio status, open items, and
  

operational risk indicators.

• Supporting Sales in maintaining the commercial relationship - Sales remains the
  

relationship owner.

• Supporting internal and external audits (e.g. FMA reviews) by providing documentation
  

and explanations.

Process Optimisation & Team Building

• Owning, running, and continuously optimizing the existing onboarding workflows,
  

templates, checklists, and documentation standards.

• Working closely with Sales and Compliance to identify bottlenecks in the client lifecycle
  

and implement practical, scalable improvements.

• Growing the Client Operations function in line with the client portfolio - including
  

onboarding and mentoring future team members.

• Defining team structure, role profiles, and performance standards in close coordination
  

with the CEO.

Required Skills

• Expert knowledge of KYB, KYC, and AML/CFT requirements, applicable to complex
  

corporate onboarding scenarios and high-risk verticals.

• Proven ability to analyze complex corporate structures, UBO chains, trust structures,
  

and cross-border entities.

• Familiarity with AML/KYC screening tools (e.g. Actico, World-Check, Dow Jones R&C,
  

LexisNexis or similar) and OSINT research methods.

• Strong documentation discipline and attention to detail - files must be held under
  

regulatory scrutiny.

• Ability to manage multiple cases and client accounts in parallel without loss of quality.
  
• Excellent client-facing communication - able to request documentation, chase open
  

items and explain regulatory requirements to clients clearly, politely and persuasively.

• Clear written and verbal communication when presenting findings and cases to internal
  

stakeholders.

• A timely and reactive working approach - onboarding timelines are a commercial factor,
  

and open items are followed up without prompting.

• Hands-on, ownership-driven mindset - comfortable in a growing environment where
  

processes are refined as the business scales.

• Excellent collaboration skills in a fully remote setting, with a self-directed and structured
  

working style.

• Discretion in handling confidential and sensitive information.
  

Required Experience

• At least 5 years of experience in client onboarding, KYB/KYC, compliance operations or
  

client operations at a regulated financial institution, e-money institution or payment
service provider.

• Proven experience with clients from complex or high-risk industries, including at least
  

one of the following: Adult Content / Creator Platforms, Crypto / Web3, E-Commerce /
SaaS, Fiduciary and Corporate Services.

• Direct experience preparing and presenting compliance cases or risk assessments to
  

internal compliance or risk functions.

• Demonstrated ability to run, scale, or improve onboarding and client operations
  

processes in a compliance-intensive environment.

• Knowledge of the Liechtenstein, European or EEA regulatory framework (SPG, SPV,
  

EGG, PSD2, GDPR) is a clear advantage.

• English and German (B2/C1) - both languages are mandatory

3750-5600 €/mon. gross