Consumer Experience Specialist
2500-2600 €/mon.
gross
Дані калькулятора CVbankas.lt.
Full-time
Vilnius
- UAB „Manpower Lit“
Job description
Support the Consumer Experience team in delivering and improving consumer acquisition, retention and engagement programs through operational execution, data analysis and coordination of initiatives.
Your key responsibilities
Consumer gifts, rewards & catalogue management
Data analysis, performance monitoring and regular reporting
Initiatives coordination and execution
The role consists of approximately 30% operational support, 35% data and analysis, 35% project coordination and ownership.
Company offers:
We expect that you:
Your key responsibilities
Consumer gifts, rewards & catalogue management
- Manage the consumer gift catalogue, ensuring stock availability, relevant selection, and smooth consumer experience.
- Coordinate external suppliers, support gifting campaigns and operations.
- Monitor catalogue and campaign performance, consumer feedback, and drive improvements.
Data analysis, performance monitoring and regular reporting
- Prepare regular reports to support performance and budget monitoring.
- Monitor potentially fraudulent activities and support prevention efforts.
- Prepare data and analyses for acquisition, retention and consumer engagement initiatives.
Initiatives coordination and execution
- Coordinate smaller CX test-to-learn initiatives including planning, execution and result analysis.
- Support CX team in larger projects and programs delivery and preparation of consumer-facing communications, ensuring required reviews and approvals.
The role consists of approximately 30% operational support, 35% data and analysis, 35% project coordination and ownership.
Company offers:
- Comprehensive private medical insurance with 4 plan options - covering outpatient and inpatient care, diagnostics, rehabilitation, preventive checks, vaccinations, dental services, and more.
- Flexibility through a hybrid work model - work remotely up to 3 days a week while staying connected with your team in the office at least 2 days. In addition, the possibility to work from abroad for up to 20 working days per year.
- Annual allowance to invest in your well-being. Use this allowance for sports activities and gear, health and wellness services, and personal development courses.
- Yearly vacation allowance paid ahead of the summer season.
- Various employee engagement events throughout the year.
- Budget to set up a work-from-home ergonomic environment.
- Opportunities for growth and personal development with a global forward-looking business.
- Inclusive and diverse culture, where everyone’s contribution is respected.
- Friendly and collaborative colleagues whose experience can inspire you.
- Flexible work arrangements - where your success and well-being are supported.
We expect that you:
- Are an early-career professional with 1-3 years of experience in customer experience, marketing, commercial, data analysis, project coordination or related field.
- Have an analytical mindset, are comfortable working with data, reporting and simple insights.
- Are well-organized, able to meet deadlines and manage multiple priorities simultaneously.
- Have a proactive mindset, willingness to learn and take ownership of tasks.
- Have strong attention to detail and can reliably manage recurring operational tasks.
- Possess good MS office skills.
- Communicate clearly and effectively in Lithuanian and English.
- Possess strong collaboration and teamwork skills.
Salary
2500-2600
€/mon.
gross
UAB „Manpower Lit“
Our client Philip Morris Baltic is looking for a new employee to join its growing team under a contract with Manpower. Philip Morris Baltic is a leading international tobacco company engaged in the manufacture and sale of smoke-free products, associated electronic devices and cigarettes. The company is transforming its business and building its future on smoke-free products.
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