Customer Claims Quality Engineer - Europe, Central Asia and Africa
Visa darbo diena
Šiauliai
- METSO LITHUANIA UAB
We are looking for a Customer Claim Quality Engineer to join our CNS Regional Quality – ECA & AFR team. In this role, you will lead the technical management of customer claims, drive root cause investigations, coordinate corrective actions, and support continuous improvement across the region.
This position is located at our Metso factory in Šiauliai, Lithuania. We expect you to work on-site with flexibility.
This position is located at our Metso factory in Šiauliai, Lithuania. We expect you to work on-site with flexibility.
What you’ll do
- Manage customer claims from intake through technical assessment, RCA, CAPA and closure.
- Perform failure analysis and investigate product, material and process-related issues.
- Lead root cause analysis using 8D, 5-Why and Ishikawa methodologies.
- Review warranty claims and provide technical recommendations.
- Collaborate with Engineering, Manufacturing, Supply Chain and Business Lines to implement improvements.
- Drive claim reduction and share lessons learned across sites and regions.
Who you are
- Degree in Mechanical, Industrial or Materials Engineering, or equivalent experience.
- Experience in quality engineering, customer claims, RCA and CAPA within manufacturing or heavy industry.
- Strong analytical and problem-solving skills.
- Knowledge of SAP, Salesforce, Power BI and quality systems is an advantage.
- Fluent English and excellent stakeholder management skills.
What's in it for you
- Global collaboration across ECA & AFR.
- Opportunity to drive quality improvements and customer satisfaction.
- Professional growth within Metso's quality organization.
- Inspiring purpose: enabling sustainable modern life.
Salary
2400-2800 EUR/month (gross)
Company bonus
Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
Please submit the application in English.
Company bonus
Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
Please submit the application in English.
Darbo vieta
METSO LITHUANIA UAB
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.
Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Want to be part of our friendly and professional global team? With us you will be working with world-leading process industry solutions in a result-driven and respectful culture. Join us!
For more information check our website: www.metso.com
Twitter: twitter.com/metsogroup
Facebook: www.facebook.com/MetsoWorld
Linkedin: www.linkedin.com/company/metso/
Instagram: www.instagram.com/metsoworld/?hl=en
Youtube: www.youtube.com/user/MetsoWorld
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Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.
Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Want to be part of our friendly and professional global team? With us you will be working with world-leading process industry solutions in a result-driven and respectful culture. Join us!
For more information check our website: www.metso.com
Twitter: twitter.com/metsogroup
Facebook: www.facebook.com/MetsoWorld
Linkedin: www.linkedin.com/company/metso/
Instagram: www.instagram.com/metsoworld/?hl=en
Youtube: www.youtube.com/user/MetsoWorld
METSO LITHUANIA UAB informacija
3048 €
Vid. atlyginimas bruto
(41% didesnis už LT vidurkį)
137
Darbuotojų skaičius
20-30 mln. €
Pajamos 2025 m.
Darbuotojų pasiskirstymas pagal atlyginimus (neatskaičius mokesčių):
25% uždirba iki
2241 €
25% uždirba
2241-2696 €
25% uždirba
2696-3225 €
25% uždirba nuo
3225 €