Customer Support Associate

At Owens Corning, we are driven by a purpose: to build a sustainable future through material innovation. Through our insulation and nonwovens businesses in Europe, we support strong operational performance across the value chain.

The Customer Support Associate is a non‑customer‑facing role supporting Order‑to‑Cash (OTC) activities through accurate execution and high‑quality data maintenance within enterprise systems. The position focuses on providing operational support that enables efficient, compliant, and stable business processes across multiple European markets.

You will work closely with internal teams such as Customer Service, Supply Chain, Finance, Pricing, Warehouses, Global Business Services, and IT, operating within defined procedures and using approved inputs.

Accurate and timely execution of Order‑to‑Cash support activities
High data quality across pricing, master data, and invoicing processes
Smooth collaboration with internal stakeholders across functions
Stable, compliant day‑to‑day operations supported by strong system discipline
Proactive identification and escalation of data or process issues

Support Order‑to‑Cash processing by:

• Resolving EDI order errors
  
• Managing intercompany order follow‑up
  
• Processing invoice cancellations
  
• Creating credit and debit notes
  
• Supporting rebate activities
  
• Monitoring Proof of Delivery (POD) status
  

Maintain and update pricing‑related data in ERP systems based on approved inputs, ensuring accuracy for invoicing and flagging inconsistencies
Set up, update, and maintain customer, material, freight, and logistics master data in ERP systems
Coordinate customer creation and data update requests with required internal teams
Collaborate with internal stakeholders to support system‑ and data‑related operations
Enforce Owens Corning safety standards and promote a structured, compliant working environment

Fluent in written and spoken English
Working knowledge of Order‑to‑Cash processes
Experience using ERP systems (SAP or equivalent)
Familiarity with pricing data, invoicing flows, and EDI‑related topics
Strong attention to detail and ability to work accurately with data
Ability to work effectively in a back‑office, non‑customer‑facing role
Strong collaboration skills with internal teams across functions

Degree in Business, Supply Chain, Finance, or equivalent
Experience in OTC, Order Management, or Shared Services preferred
Experience in a regional or multi‑country environment is a plus
Role‑specific training and system onboarding will be provided

1800-2300 €/mon. gross
The final offer reflecting your qualifications and experience.