Customer Support Specialist
1100-1500 €/mon.
net
Full-time
Vilnius
- UAB „Satchelpay“
Job description
- Providing excellent customer support via email, chats, phone;
- Updating our internal database with relevant information;
- Immediately escalating serious complaints or issues that you are not equipped to deal with;
- Liaising with colleagues or managers to find the best solutions to customers’ issues;
- Maintaining a polite, helpful and professional manner at all times;
- Familiarizing yourself with new products and services as they are introduced;
- Respecting client confidentiality at all times.
Requirements
- Previous experience in customer service (Financial or Fintech is considered an advantage);
- Fluent in English and Lithuanian (ability to communicate with Ukrainian clients is considered an advantage);
- Perfect time management skills;
- Communication skills, ability to respond in a clear way;
- Natural desire to help and active listening skills;
- Computer-literate, familiarity with CRM systems;
- Working knowledge of ticketing and chat systems (Freshdesk, Freshchat or similar) is considered an advantage.
Company offers
- Stable employment on the basis of a full-time job contract;
- Friendly and supportive atmosphere among colleagues;
- Convenient office location;
- Net salary: 1100 -1500 EUR.
Please send your CV in English.
Only selected candidates will be informed. Confidentiality guaranteed.
Salary
1100-1500
€/mon.
net
Work place
UAB „Satchelpay“
Satchel is one of the leading European EMIs and an innovation accelerator. We empower people, businesses and entrepreneurs with smart, simple and secure money management solutions, making their daily financial operations easier.
UAB „Satchelpay“ information
4670 €
Avg. salary gross
(2X higher than LT average)
58
Number of employees
10-20 mln. €
Revenue 2025 y.
Distribution of employees by salary (before taxes):
25% earn up to
2730 €
25% earn
2730-3484 €
25% earn
3484-4608 €
25% earn more than
4608 €