Frontline NOC Analyst (Fixed-term, Parental Leave)

We’re looking for a dedicated *Frontline NOC Analyst* (Fixed-term) to join our team in Lithuania to help ensure our services run smoothly 24/7.

This role is ideal for those who enjoy structured tasks and a stable work environment while embracing a rotating shift schedule that covers days, evenings, and nights.

The role is a fixed-term parental leave substitute (June 2026 – May 2028).

In This Role, You Will:

• Monitor IT services and systems.
  
• Provide first-line customer support for B2B clients.
  
• Create and manage support tickets.
  
• Perform database checks.
  
• Document and pass on relevant information to the next shift.
  
• Follow established processes to ensure service quality, while proactively identifying opportunities for improvement.
  
• Contribute to a positive team environment by sharing knowledge, raising observations, and helping drive operational excellence.

What We’re Looking For:

• Practical IT knowledge in areas like networking, cybersecurity, system monitoring or customer service.
  
• Good incident response sense and ability to act with urgency.
  
• Fluency in English (spoken and written) for effective communication with our international team.
  
• Good communication, initiative skills and a customer-focused mindset.
  
• Strong attention to detail and ability to follow procedures.
  
• Ability to multitask and adapt to changes.
  
• Confidence to speak up, share ideas, challenge the status quo constructively, and take ownership when opportunities for improvement arise.
  
• A proactive and solution-oriented approach, with the ability to motivate others through example and positively influence team performance.
  
• An ideal candidate brings high energy and enthusiasm to work, takes initiative, has a growth mindset, and seeks continuous improvement and career development. We value individuals who naturally step forward, inspire those around them, and demonstrate leadership potential from day one.
  

Note: This role does not involve complex troubleshooting or advanced technical recovery - your main focus will be monitoring, documenting, and escalating issues as needed. If you're reliable, proactive, and looking for a steady IT support role, we’d love to hear from you!

Why Join CUJO AI?

• Flexible Work – Hybrid or fully remote options based on your location.
  
• Team Gatherings – Annual company events and team activities.
  
• Career Growth – Training bonuses for AWS certifications and other learning opportunities.
  
• Performance Bonuses – Company-wide annual bonus program.
  
• Referral Rewards – Earn up to €1,000 for referring new hires.
  

At CUJO AI, we value innovation, collaboration, and continuous improvement. Join us and work on technology that makes the internet safer!

📅 Apply by July 15, 2026 – but don’t wait! We’ll hire as soon as we find the right person.

1400-1800 €/mon. gross

Ukmergės g. 219-1, LT-07152 Vilnius Phone Cujo Baltic Phone Calculate your travel time to work