Infrastructure Service Delivery Manager

Do you want to help ensure reliable, secure, and modern infrastructure services in a global organisation contributing to the green transition? As an Infrastructure Service Delivery Manager, you will support the governance, performance, and continuous improvement of critical IT infrastructure services across cloud, data centre, server, storage, backup, and virtualisation environments. This is an opportunity to work with international teams, contribute to infrastructure modernisation initiatives, and develop your career within service management.

In this role, you will support the delivery and governance of infrastructure services that underpin NKT's global operations. Working closely with service managers, engineers, architects, vendors, and business stakeholders, you will help maintain service quality, improve operational processes, and contribute to initiatives involving automation, observability, and cloud platforms. You will gain broad exposure to service management while supporting the transition of new services into operations.
Your responsibility will be to:

• Support the governance and management of infrastructure services across cloud, data centre, server, storage, backup, and observability platforms.
  
• Monitor service performance, availability, and operational health against agreed service levels.
  
• Coordinate incident, problem, and change management activities across infrastructure domains.
  
• Support service improvement initiatives, operational reviews, KPI reporting, and lifecycle management activities.
  
• Collaborate with technical teams and service providers to resolve issues and support infrastructure modernisation programmes.
  

Based in Kaunas with a hybrid working setup, you will be part of Group IT within Finance & IT, collaborating with global stakeholders, technical specialists, and external partners.

You are a structured and initiative-taking person who enjoys working across multiple teams and building productive relationships with both technical and business stakeholders. You can balance competing priorities, communicate clearly, and take a considered approach to service quality and continuous improvement. You are interested in developing broader service management responsibilities and contributing to the long-term reliability of shared technology services.
You also have:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.
  
• 2-5 years of experience in infrastructure operations, technical support, service delivery, or infrastructure engineering.
  
• Experience with enterprise infrastructure technologies, including Windows or Linux platforms, virtualisation technologies, storage and backup solutions, or Microsoft Azure.
  
• Understanding of IT Service Management (ITSM) processes, including Incident, Change, and Problem Management.
  
• Experience working with service providers and cross-functional IT teams.

We offer you a modern office at Kauno Dokas with workplace where your knowledge and experience matter and also one full of challenges, opportunities, and potential. In addition, we are offering:

• Opportunity to be a part of the global team.
  
• Interesting challenges and tasks, learning opportunities.
  
• Private health insurance.
  
• Additional 4 days of paid holidays.
  
• Hybrid work model.
  
• Tai chi classes on a regular basis.
  
• Company-funded access to Linkedin Learning platform.
  
• Free parking next to the office.
  

Salary range for this position is from 4200 Eur to 5200 Eur Gross.

4200-5200 €/mon. gross

Jonavos g. 7, Kaunas, Lietuva Calculate your travel time to work